Includes bibliographical references and index.

Machine generated contents note: PART I UTILIZING TECHNOLOGY TO ARRANGE A -- PHYSICIAN VISIT -- CHAPTER 1 Physician Practice Management: -- Into the Technology Age 3 -- Joan M. Kiel -- CHAPTER 2 Workflow in Physician Practices 22 -- Workflow in the Primary Care Physician's Office: -- A Study of Five Practices 23 -- Jeffrey D. Cooper, James D. Copenhaver, and -- Carolyn J. Copenhaver -- Workflow Concepts: The Challenges of Managing -- Healthcare Business Processes 35 -- William E Andrew -- Workflow and Usability 38 -- Vinson J. Hudson -- CHAPTER 3 Electronic Registration 45 -- Interviewing Patients with the Aid of a Computer 46 -- Allen R. Wenner and Duncan C.H. Belser III -- Internet-Based Registration 73 -- Jonathan Ephraim -- PART II UTILIZING TECHNOLOGY TO -- ENHANCE A PHYSICIAN VISIT -- CHAPTER 4 Electronic Medical Records 81 -- Clinical Documentation That Improves -- Patient Care (or Tips for Avoiding Potholes in the -- Road to the Electronic Medical Record) 82 -- Thomas E. Sullivan -- Selecting and Installing an EMR: -- HPHC's Successful Implementation 94 -- Walt Zywiak -- The Ambulatory EMR 104 -- Kathy Patrino, Thomas Landholt, and Linda Brackett -- EMR Reduces Costs and Protects Revenues 110 -- Kathy Patrino, Thomas Landholt, and Linda Brackett -- CHAPTER 5 Clinical Applications with Information Technology 113 -- Patient Acceptance of Computerized Progress -- Note Documentation 114 -- Janet Huber -- Key Characteristics of an Electronic -- Prescription Writer 118 -- Robert Keet -- CHAPTER 6 Patient Education 127 -- Clinical Software for Strengthening the -- Physician-Patient Relationship 128 -- J. Peter Geerlofs -- Computer-Based Patient Education: -- The X-PlainTm Experience 141 -- Moe Ajam -- Consultation and Education: -- MedicineNow 145 -- Richard J. Osborne -- The Health Network 151 -- J. Tod Fetherling -- PART III UTILIZING TECHNOLOGY TO ENHANCE -- PHYSICIAN PRACTICE OPERATIONS -- CHAPTER 7 Entrusting the Finances to the Computer 159 -- Billing for What Your Practice Deserves 160 -- David Jakielo -- Duke University Medical Center 170 -- Rosemary Price -- St. Bernard's Financial System 172 -- Mary Beth Clay -- CHAPTER 8 Credentialing Physicians 173 -- Joan M. Kiel and Barbara S. Waxenfelter -- CHAPTER 9 Managing Managed Care 188 -- Using Web Technology to Manage Care, Enhance Patient -- Experiences, and Improve Outcomes 189 -- John D. Halamka, Anne Marie Audet, Elizabeth Pappius, -- and A. Kim Saal -- Implementation of IDX LASTWORD at Mercy -- Healthcare Sacramento 203 -- Michael O'Rourke -- PART IV TECHNOLOGY ACROSS -- THE CONTINUUM OF CARE -- CHAPTER 10 Connecting the Continuum with Technology 209 -- Implementing an Automated Clinical -- Messaging System 210 -- Robert Keet -- EMRx Implementation at MedClinic of Sacramento 216 -- R. Paul Miller -- PhyCor of Corsicana 219 -- Rebecca Gallagher and Joseph Cisna -- CHAPTER 11 Reaching Beyond with Telemedicine 225 -- A Rapidly Evolving Definition of Telemedicine 226 -- Jonathon D. Linkous -- Introduction to Telemedicine 227 -- Odysseus Argy and Michael Caputo -- Medical Applications and Benefits 234 -- Odysseus Argy and Michael Caputo -- CHAPTER 12 Security of Medical Information 246 -- State of Security Features for Medical Information 247 -- Kathleen Frawley, Dale W Miller, and Cynthia Miller -- Establishing Information Security Policies 254 -- Kathleen Frawley and Dale W. Miller.