* PART I: WRITTEN COMMUNICATION Unit A: Communicating with E-Mail and Memos Unit B: Uncovering the Secrets of Clear Writing Unit C: Developing Reports and Proposals Unit D: Writing for Employment Unit E: Writing Professional LettersPART II: VERBAL COMMUNICATIONUnit A: Understanding the Basics of Verbal Communication Unit B: Working with Customers Unit C: Developing Professional Telephone Skills Unit D: Improving Informal Communications Unit E: Making Formal Presentations PART III: PROBLEM SOLVING AND DECISION MAKING Unit A: Identifying and Defining the Problem Unit B: Solving the ProblemUnit C: Thinking Critically Unit D: Group Decision Making and Problem Solving Unit E: Decision Support Tools PART IV: TEAMWORK AND TEAM BUILDINGUnit A: Working in Groups and TeamsUnit B: Exploring Team Roles and ProcessesUnit C: Building and Development TeamsUnit D: Leading a Team Unit E: Managing MeetingsPART V: PROFESSIONALISMUnit A: Presenting Yourself ProfessionallyUnit B: Developing a Professional Work EthicUnit C: Developing Your Interpersonal SkillsUnit D: Winning at Office PoliticsUnit E: Planning and Managing Your Career

Give your students a 360 degree education and a career advantage with Soft Skills for Everyone. This text delves into the most sought-after skills in the professional world, making students more marketable to employers. Covering topics such as being a team leader and working in groups, developing a personal work ethic and planning and managing a career, this streamlined book presents essential information on a topic once considered unable to be taught within the classroom.