"A Routledge title, part of the Taylor & Francis imprint, a member of the Taylor & Francis Group, the academic division of T&F Informa plc."

Includes bibliographical references and index.

Foreword / Bill Balzer -- Establishing process improvement capability (research) / Rachel McAssey -- Tools to get you started (tool) / Bonnie Slykhuis -- VSM as a tool for creating a Lean culture in a university (tool) / Justyna Maciag -- "Lean" into your service model : an institutional case study using library systems (institutional case study) / Tony L.H. Wai and Lenore O'Connor -- Developing a continuous improvement service : from inception to reality in 18 months (approach) / Katie Wall -- Identity and values to drive respect for people : a case-study based on embedding kindness as an organizational value (case study) / Susanne Clarke, Dr. Lois Farquharson, and Vianna Renaud -- Inspiring sustainable higher education and Lean through a Lean ambassadors network (approach) / Tammi Sinha, Claire Lorrain -- Improving performance through engagement : the impact of daily stand-ups in the University of Strathclyde (approach) / John Hogg and Heather Lawrence -- Readiness to change towards Lean transformation among employee in Universiti Putra Malaysia (case study) / Siti Raba'ah Hamzah and Dalina Kamarudin -- Applying Lean in projects, from visualisations to process engineering : it's covered! (approach) / Laura Hallett -- BOSCARD, a scoping tool for Lean continuous improvement projects and beyond (tool) / Mark Robinson -- Six Sigma as a method for improving university processes : the case of the academic assessment process (case study) / Justyna Maciag -- Lean training to Lean projects (approach) / Marion Malcolm -- Machine leaning : integrating Lean into it (case study) / Brian Stewart, LeeAnne Klein and Melanie Clements -- Can information services lead a network of change agents in a HEI? (case study) / Linda Spinks -- Lean, Kanban and Agile : a story of continuous improvement in a university software team (case study) / Richard Arkless -- Every organisation needs a mole (tool) / Stuart Morris -- Head, heart, hands : the three essentials to sustaining Lean (approach) / Valerie Runyan and Jennifer Bremner -- Lessons from implementing Lean at the Veterinary Teaching Hospital (case study) / Chris Shannon -- Lessons from Cardiff University's Lean experience (case study) / Sarah Lethbridge -- Developing a culture : the essentials for continuous improvement (approach) / Natasha Bennett and John Perkins -- Growing a Lean approach in a changing university (case study) / Brent Hurley and Stephen Yorkstone -- Making sense of learning, practice and theory (approach) / Gretel Stonebridge, Hasan Ebrahim, Claire King, Amna Shehzadi, and Leanne Sowter -- What if we knew the future could be different! (approach) / Dr. Radka Newton.

"This book collects a series of investigations that reflect the state-of-the-art in the global practical application of Lean for Higher Education (HE). The contributions introduce and describe the practical application of Lean in HE so that other practitioners can learn from these experiences, and apply effective practice in their institutions. The book demonstrates the diversity of how Lean is applied in universities in a way that will inspire others to deeply engage with Lean thinking in their own unique context to drive successful and sustainable Lean work. During the past five years, Lean HE has brought together many practitioners whose Lean initiatives have resulted in major improvements throughout the process. This book is not focused on Lean theory -- it discusses how HE institutions have taken Lean forward, what they have achieved with it, and how others can learn and tactically apply the approaches and tools to their respective institutions. Essentially, the book allows the reader to understand the different ways that Lean thinking is applied in global Higher Education. Authors from a wide variety of international institutions with different profiles bring a rich and wide set of perspectives"--