Study on CRM and its effect on consumer switching pattern in cellular telecom services in Kerala with special reference to BSNL (Record no. 196012)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00408nam a2200109 4500 |
| 084 ## - OTHER CLASSIFICATION NUMBER | |
| Source of Number | cc |
| Classification number | X3(B7894):321-8N.212 |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Unnikrishnan,B. |
| 245 ## - TITLE STATEMENT | |
| Title | Study on CRM and its effect on consumer switching pattern in cellular telecom services in Kerala with special reference to BSNL |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Thiruvananthapuram |
| Name of publisher | University of Kerala |
| Year of publication | 2016 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | http://hdl.handle.net/10603/394518 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | PhD Thesis |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home Library | Current Location | Shelving location | Date acquired | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Thesis | Kerala University Library | Kerala University Library | Reference | 30/07/2021 | X3(B7894):321-8N.212 | G40690 | PhD Thesis |