Drivers of customer satisfaction in libraries: (Record no. 181946)

MARC details
000 -LEADER
fixed length control field 00626nab a2200181Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170811c99999999xx |||||||||||| ||und||
245 ## - TITLE STATEMENT
Title Drivers of customer satisfaction in libraries:
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Customer satisfaction
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Relationship management; Service marketing; Quality attributes; Reader services
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Service quality
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term University libraries
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term User services
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Quality determinants
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Journal Article
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Chaminda Jayasundara
300 ## - PHYSICAL DESCRIPTION
Extent 304-313
773 ## - HOST ITEM ENTRY
Title Annals of Library & Information Studies.
Related parts Vol. 60 No. 4 (December) 2013
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Serial Enumeration / chronology Total Checkouts Date last seen Price effective from Koha item type
        Kerala University Library Kerala University Library 13/08/2017 Vol. 60 No. 4 (December) 2013   13/08/2017 13/08/2017 Journal Article