Service management: operations, strategy, information technology/
Fitzsimmons, James A.
Service management: operations, strategy, information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons. - 7th edition. - Chennai: MGraw Hill Education (India), 2014. - 541 pages.
9789339204471
Service management
658SE / FIT
Service management: operations, strategy, information technology/ James A. Fitzsimmons and Mona J. Fitzsimmons. - 7th edition. - Chennai: MGraw Hill Education (India), 2014. - 541 pages.
9789339204471
Service management
658SE / FIT