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CRM at the speed of light : fouth edition ; Social crm strategies, tools and techniques for engaging your customers

Greenberg, Paul

CRM at the speed of light : fouth edition ; Social crm strategies, tools and techniques for engaging your customers Greenberg, Paul - 4 edition - Tata Mc Graw Hill: New Delhi 2010 - 662 p - .

ISBN: 525

Subjects--Topical Terms:
Customer relations management-- CRM

Dewey Class. No.: 658.81CRM GRE

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