Understanding Services Management : Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement
Glynn, William J; Barnes, James G
Understanding Services Management : Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement Glynn, William J; Barnes, James G - - Prentice-Hall of India Pvt. Ltd., New Delhi 2006 - 485 p - .
812032935X 325
Service management
658SE GLY
Understanding Services Management : Integrating Marketing, Organisational Behaviour, Operations and Human resource Mangement Glynn, William J; Barnes, James G - - Prentice-Hall of India Pvt. Ltd., New Delhi 2006 - 485 p - .
812032935X 325
Service management
658SE GLY