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Kaizen strategies for customer care: How to create a powerful customer-care program and make it work

Kaizen

Kaizen strategies for customer care: How to create a powerful customer-care program and make it work Kaizen - - Pitman Publishing: London 2000 - 239 p - .

ISBN: 8178081423 525

Subjects--Topical Terms:
Customer relations management-- CRM

Dewey Class. No.: S 658.81CRM KAI

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