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Service management: Operations, strategyand information technology

Fitzsimmons, James A; Fitzsimmons, Mona J

Service management: Operations, strategyand information technology Fitzsimmons, James A; Fitzsimmons, Mona J - 2 edition - Irwin McGraw-Hill:New York 1997 - 605 p - .

ISBN: 70217602 $13.95

Subjects--Topical Terms:
Service management

Dewey Class. No.: 658SE FIT

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