Guide to TQM in service industries
Kano, Noriaki, Ed.
Guide to TQM in service industries Kano, Noriaki, Ed. - - Asian Productivity Organization: Japan 1996 - 284 p - .
9283311302
Quality control management--Total quality management
658.562 KAN
Guide to TQM in service industries Kano, Noriaki, Ed. - - Asian Productivity Organization: Japan 1996 - 284 p - .
9283311302
Quality control management--Total quality management
658.562 KAN