Sage Encyclopaedia of Quality and the Service Economy
Dhalgaard-Park Sumi
Sage Encyclopaedia of Quality and the Service Economy - London Sage 2014
9781452256726
Service Industries- Quality Control
Customer Services
658.4 / DAH.S.1-2
Sage Encyclopaedia of Quality and the Service Economy - London Sage 2014
9781452256726
Service Industries- Quality Control
Customer Services
658.4 / DAH.S.1-2