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Encyclopaedia of customer relationship management. 4V Strategy, tools and techniques /

Encyclopaedia of customer relationship management. 4V Strategy, tools and techniques / - London : Koros Press Ltd , 2012.

V1.Consumer retention and satisfaction in business management,V2.Strategies in customer relationship management,V3.Tools of communication in customer relationship management,V4.Business and consumer rights

ISBN: 978178163

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